Charter Spectrum Store (2024)

FAQs

How do I make an appointment at the local Spectrum store? ›

How do I find Spectrum outage information? If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.

Prefer to speak with an agent?Can't find the answer you are looking for on Spectrum.net? For TV, Internet and Home Phone questions, call us at (833) 267-6094.

We may schedule a maintenance appointment if one of our technicians detects any issues inside and/or outside of your home that could cause potential service interruptions.

Contact Spectrum Mobile 24 x 7 at 866.782.2681 for technical support, account or billing assistance. To order new service or customize your Spectrum Mobile plan and devices, contact Spectrum Mobile at 866.991.6500, Monday-Sunday, 7AM-11PM ET.

What is the cheapest Spectrum TV package? TV Select is the cheapest Spectrum cable TV package, starting at $69.99 per month for 155+ HD channels, including ESPN, Discovery Channel, CNN, HGTV, Lifetime, TLC, and many more.

Why does my Spectrum internet slow down at night? The primary reason is that peak Internet activity hours are between 6 PM and 11 PM on weeknights. This means many users are connected to the service at the same time, resulting in higher network congestion.

Spectrum may throttle, or intentionally slow down your internet connection during peak usage times or if you go over your data cap. Here are a few signs your Spectrum internet could be throttled: Your streaming video is buffering or stuttering.

Review your current Spectrum plan to identify potential areas for cost reduction. Contact Spectrum customer service to inquire about available promotions or discounts for your services.

Is 855 707 7328 a Spectrum number? ›

Spectrum also provides mobile network services and has service contracts with various local and regional businesses. ' Spectrum: The name of the company that the transaction is related to. 855-707-7328: The phone number associated with the company.

Note: The only way to discontinue service is by calling (833) 267-6094.

When you signed up for services, you received a promotional discounted rate on your bill. If your discounted rate for your promotion has expired, your services will be billed at a new rate. If you've recently changed your service, pro-rated charges may be shown on your bill.

The best way to scrimp on cable TV rates is to look for the basic or starter package your local service provider offers. You could also try to reduce your premium channels and extra equipment. If you need more than one service, it helps to look for deeply discounted bundled offers. Should I choose a contract-free plan?

When I signed up for Spectrum internet last year, they told me I could call the “retention” department to renegotiate a price after the promotion ends.

What is the cheapest Spectrum TV package? TV Select is the cheapest Spectrum cable TV package, starting at $69.99 per month for 155+ HD channels, including ESPN, Discovery Channel, CNN, HGTV, Lifetime, TLC, and many more.

If you're downgrading services or moving out of our coverage area, you'll need to return any modems, routers, receivers or auxiliary equipment provided by Spectrum.

New Customers

If you haven't subscribed to Spectrum TV, Internet, Home Phone or Mobile service, and would like to order: Go to Spectrum.com. Enter your address info in the fields and then select Shop. Follow the prompts and enter any requested info.